Privacy Policy

Last updated: 7 May 2026

Averra Nutraceuticals respects your privacy and is committed to protecting personal information.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you use our website, Dietitian App, online services, subscriptions, forms, support services, communications, or related services.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and other applicable privacy laws.

Who we are

Business: Averra Nutraceuticals
ABN: 81 001 436 318
Website: www.averranutraceuticals.com.au
App: Dietitian App
Email: averranutraceuticals@icloud.com

About this Privacy Policy

This Privacy Policy applies to Averra Nutraceuticals and our website, Dietitian App, online services, subscriptions, support services, forms, and communications.

If you are located outside Australia, you may have additional privacy rights under the laws that apply in your country or region.

If this Privacy Policy is translated into another language and there is any inconsistency, the English version applies to the extent of the inconsistency.

We may also provide specific privacy notices at the time we collect information from you, such as when you complete a form, subscribe, create an account, use the app, or contact us for support.

What personal information means

Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not.

Sensitive information is a special category of personal information. It can include information about a person’s health, genetics, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, sexual orientation or practices, criminal record, and certain biometric information.

Information we may collect

We may collect personal information that you provide directly or that is generated when you use our website or app, including:

• Email address

• Account identifiers and login records

• Subscription status

• Purchase or subscription history

• Support enquiries

• Feedback or correspondence you send to us

• Information submitted through website forms

• Newsletter sign-up details, if you choose to subscribe

• Optional app data entered by users, such as patient ID, date of birth, sex, height, weight, BMI, growth measurements, anthropometry information, and other clinical reference or calculation inputs

We may also collect technical information, such as:

• Device type

• Browser type

• General usage information

• Error logs

• Cookies or similar website technologies

• Information required to maintain account access, app performance, security, and subscription access

We do not intentionally collect full credit card details. Payment information is processed by third-party payment providers.

How we collect information

We may collect information when you:

• Visit our website

• Use Dietitian App

• Create an account

• Sign in to the app

• Subscribe to the service

• Use app features such as clinical reference tools, calculators, anthropometry tools, or growth tracking

• Complete a form

• Contact us for support

• Sign up to receive updates or newsletters

• Submit feedback or enquiries

How we use your information

We use your information to:

• Provide access to the website and app

• Create, manage and authenticate user accounts

• Manage subscriptions and access to paid features

• Process subscription status and purchase history

• Provide app functionality, including saved app data where applicable

• Respond to support requests

• Send service-related communications

• Maintain security and prevent misuse

• Monitor performance and resolve technical issues

• Improve the website, app, and services

• Meet legal, tax, accounting, regulatory, or compliance obligations

App data and clinical information

Dietitian App is designed as a clinical nutrition reference and calculation support tool for health professionals.

The app may allow users to enter optional clinical or health-related information, including patient ID, date of birth, sex, height, weight, BMI, growth measurements, anthropometry information, and other clinical reference or calculation inputs.

Users should not enter identifiable patient information into the app unless it is lawful, necessary, permitted by applicable privacy laws, and allowed under their workplace, professional, and clinical governance obligations.

The app does not replace individual clinical judgement, local policies, laboratory reference ranges, medical advice, or patient-specific assessment.

Payments and subscriptions

Payments and subscriptions may be processed by third-party payment providers, such as Stripe, Apple, Google Play, or other payment platforms, depending on how you subscribe.

Averra Nutraceuticals does not store full credit card details. Payment providers process payment information according to their own privacy and security policies.

We may receive limited subscription-related information, such as subscription status, purchase history, entitlement status, transaction identifiers, renewal status, or cancellation status, where needed to provide access to paid app features.

Sharing information

We do not sell your personal information.

We may disclose limited information to trusted third-party service providers where necessary to operate our website, app, subscriptions, payment processing, hosting, email communication, analytics, security, or technical support.

These providers may only access information needed to provide their services to us.

We may also disclose information if required by law, or where reasonably necessary to protect the rights, safety, security, or legal interests of Averra Nutraceuticals, our users, or others.

Cookies and similar technologies

Our website or app may use cookies or similar technologies to support website functionality, account access, security, analytics, and performance monitoring.

You can usually control cookies through your browser settings. Some features may not work correctly if cookies are disabled.

Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no online service, website, database, or app can guarantee complete security.

Retention of information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the website and app, manage subscriptions, comply with legal obligations, resolve disputes, maintain records, and protect our legitimate business interests.

Some information may be retained where required for legal, tax, accounting, security, fraud prevention, backup, or regulatory purposes.

Accessing or correcting your information

You may contact us to request access to, or correction of, personal information we hold about you.

Please email:

averranutraceuticals@icloud.com

Withdrawing consent or deleting your account

You may contact us if you wish to withdraw consent, stop receiving communications, or request deletion of your account, subject to any legal or business record-keeping requirements.

Users can request deletion of their Dietitian App account and associated data by contacting us at:

averranutraceuticals@icloud.com

You can also visit our account deletion page:

https://app.averranutraceuticals.com.au/delete-account

When your account deletion request is processed, we will delete or de-identify account data associated with your Dietitian App account where reasonably possible.

Some information may be retained where required for legal, tax, accounting, security, fraud prevention, backup, dispute resolution, or regulatory purposes.

Deleting your Dietitian App account may not automatically cancel an active subscription managed through Apple, Google Play, or Stripe. You may need to cancel your subscription through the platform where you purchased it.

Marketing communications

If you subscribe to updates, newsletters, or marketing communications, we may use your contact details to send those communications.

You can opt out of marketing communications at any time by using the unsubscribe option where available, or by contacting us at:

averranutraceuticals@icloud.com

We may still send service-related communications where necessary, such as account, subscription, security, or support messages.

Children’s privacy

Dietitian App is intended for use by health professionals and is not directed to children.

We do not knowingly collect personal information directly from children.

Health and supplement information

Where Averra Nutraceuticals provides general health, nutrition, supplement, or clinical information, this information is general in nature.

Always read product labels and follow directions for use. Seek advice from a health professional where appropriate, especially if pregnant, planning pregnancy, taking medication, or managing a medical condition.

Nutrient supplements are not intended to replace a nutritious balanced diet. If symptoms persist, talk to your health professional.

Overseas disclosure

Some of our service providers, hosting providers, payment providers, app platforms, or technical service providers may store or process information outside Australia.

Where this occurs, we take reasonable steps to ensure that personal information is handled appropriately and in accordance with applicable privacy obligations.

Changes to this policy

We may update this Privacy Policy from time to time.

The updated version will be posted on this page with the revised date. You can always find the latest version of this Privacy Policy on our website.

Contact us

For privacy questions, correction requests, access requests, account deletion requests, or privacy-related concerns, please contact:

Averra Nutraceuticals
ABN: 81 001 436 318
Email: averranutraceuticals@icloud.com