Support

If you need help using the Dietitian Clinical Reference App, please contact us at:

Email: averranutraceuticals@icloud..com

We aim to respond within 2–3 business days.

Common support topics

I cannot sign in

Please check that you are using the same email address you used when creating your account or subscription.

If you are still unable to access your account, contact us and include the email address you used to sign in.

 

I subscribed but cannot access the app

If you have completed a subscription but still see a subscription prompt, please try signing out and signing back in.

If the issue continues, contact us with:

Your name
The email address used for the subscription
The approximate date of subscription
A screenshot of the message you are seeing

 

I want to cancel my subscription

If you subscribed through the website, your subscription is managed through the online payment system used at checkout.

If you subscribed through an app store, your subscription is managed through your Apple App Store or Google Play account.

 

I found an error or outdated information

We welcome feedback. If you notice an error, outdated reference value, or content that needs review, please email us with:

The page or calculator involved
The value or information you are concerned about
Any relevant reference or source
A screenshot if helpful

Clinical disclaimer

The app is intended as a clinical reference and calculation support tool for qualified health professionals. Information should be checked against current clinical guidelines, local policies, laboratory reference intervals, and individual patient circumstances.

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Averra Nutraceuticals is not responsible for clinical decisions made solely on the basis of app content.